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Wednesday, November 29, 2023

Samsung enhances customer support by offering ‘Live Chat’ services

Samsung Bangladesh has started offering customer support through ‘Live Chat’ to provide prompt resolution to queries of consumers from the comfort of their homes. This initiative will boost the company’s best in class customer care experience.

The service has been launched on July 26.

To submit any query, customers simply need to choose the product category and fill-up a short form. Trained agents and Artificial Intelligence (AI) based Chatbot will provide instant and accurate information for any queries for 9 hours every day (9:00 am – 6:00 pm). The ‘Live Chat’ service will be available through both the Facebook official page and My Galaxy app.

On this occasion, Seungwon Youn, Country Manager, Samsung Bangladesh, said, “The initiative of ‘Live Chat’ will provide contactless service options to valued customers, especially in the current situation. We are confident that this initiative will help us deepen our connection with consumers while providing greater convenience to them. We are hopeful that our consumers will utilize the Live Chat support service, which can help them to get proper assistance whilst maintaining social distancing.”

The customers can ask queries on various categories, including Mobile Phone, Television, Refrigerator, Washing Machine, Air Conditioner etc. Additionally, the customers will also receive support on other various services provided by Samsung Bangladesh, problem resolution, and many more.

For more details on Live Chat support, customers can easily reach Samsung helpline by simply dialing to 08000 300 300 (Toll-free) at any time.


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